Shipping, Returns & Terms of Service

Shipping and Delivery Policy

We are pleased to offer shipping Australia-wide via Australia Post. Shipping options and pricing are as follows:

  • FREE Standard Post shipping(Estimated delivery time: 3-7 business days)
  • $4.95 AUD for Express Post (Estimated delivery time: 1-3 business days)

For orders over $150 AUD, we offer FREE Express Postage Australia-wide.

International Shipping: For customers outside of Australia, there is a fixed fee of $35AUD. Shipping times and costs will vary depending on the destination.

Please note that all shipping times are estimates and may be affected by factors outside of our control, such as postal service delays or customs processing. Signature Tallow is not responsible for delays once an item has been dispatched. Tracking information will be provided upon shipment for your convenience.

Order Processing: We aim to dispatch all orders within 1-2 business days of receiving your order. You will receive an email confirmation with tracking information once your order has been shipped.

Refund and Returns Policy

At Signature Tallow, we take pride in the quality of our handcrafted products. However, due to the nature of our skincare items, we do not offer returns for change of mind.

Faulty, Incorrect, or Damaged Goods: If you receive an incorrect, damaged, or faulty item, please contact us within 7 days of receiving your order. Send an email to contact@signaturetallow.com, including your order number, a detailed description of the issue, and photos of the product and packaging if possible. We will review your claim and provide instructions on how to proceed.

Refunds: Approved claims for faulty or damaged items will result in a refund, replacement, or store credit. Please note that shipping costs are non-refundable. If a return is authorized, the customer is responsible for return shipping costs unless the fault is ours (e.g., incorrect or damaged item).

Exchanges: At this time, we do not offer exchanges for any products. All claims must be processed as either a refund or replacement.

Disclaimer

The products available from Signature Tallow are intended for external use only. Our products are handcrafted from natural and organic ingredients, but they are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

We encourage all customers to perform a patch test prior to using any new skincare product to ensure no adverse reactions occur. If you experience irritation or an allergic reaction, discontinue use immediately and consult a healthcare professional.

The information provided on our website and product labels is not intended to replace professional medical advice or treatment. If you have specific health concerns or skin conditions, we recommend consulting with your healthcare provider before using our products.

Signature Tallow accepts no responsibility for any adverse reactions, allergies, or misuse of our products.

Product Variations

As our products are made from natural and organic ingredients, variations in color, texture, and scent may occur between batches. These differences are normal and are often caused by changes in temperature or seasonal ingredient availability. Rest assured, such variations do not impact the effectiveness or quality of our products.

Terms and Conditions

By purchasing from Signature Tallow, you agree to the following terms and conditions:

  • All prices are listed in AUD and are subject to change without notice.
  • We reserve the right to cancel or refuse orders at our discretion.
  • Promotions, discounts, and offers are subject to their own terms and may be modified or canceled without notice.
  • Signature Tallow is not responsible for any delivery delays, lost packages, or issues caused by postal services or customs processes once an item has been dispatched.

If you have any further questions about our policies, please feel free to contact us at contact@signaturetallow.com.